Employment Opportunities

Membership Associate

Position Title: Membership Associate

Position Type: Part-time – Hourly, Non-exempt

Location: Onsite

Work Schedule:

Thursday–Tuesday General hours of operation are 8:30 a.m. to 5:00 p.m.; the position requires 18-24 hours per week, scheduled over three days. Availability on Mondays and select holidays is required. The schedule may vary based on the needs of the Foundation.

Pay Range: $17/hour

Position Summary:

The Los Angeles Arboretum Foundation is seeking a temporary Membership Associate with a strong background in customer service and membership support. This position plays a key role in welcoming members and prospective members to the garden and processing membership-related requests.

The Membership Associate will primarily focus on front-facing customer service and provide administrative support, including assembling member packets, restocking materials for events, and assisting with database maintenance. Occasional support for special membership events may be required.

Essential Duties and Responsibilities:

• Provide courteous and effective customer service in-person and over the phone.
• Sell and renew memberships, upsell to visitors, and promote membership upgrades to meet department sales goals.
• Maintain and update membership records in the database.
• Respond to member inquiries in a timely and professional manner.
• Communicate effectively and professionally with members of the public, co-workers, and supervisors.
• Assist the Membership Manager with various administrative and operational tasks.
• Support membership-related events and assist with preparation and logistics.
• Perform other related duties as assigned.

Qualifications:

Required Skills and Abilities:

• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, shared calendars, etc.).
• Fluent in English (written and verbal); bilingual skills (especially in Spanish or Chinese) are a plus.

Education and Experience:

• High school diploma or GED required.
• Prior experience in customer service or membership role.
• Experience with membership databases; familiarity with Altru is highly preferred.
• Experience in a nonprofit, arboretum, or museum setting is a plus.

Work Environment and Physical Requirements:

• Work is primarily performed indoors in a professional office setting.
• Must be able to communicate clearly in written and spoken English.
• Frequent use of computers and other standard office equipment.
• Ability to sit for extended periods and perform repetitive tasks such as typing.
• Must be able to lift, push, and pull up to 25 pounds as needed.

How to Apply:

To apply, please email a cover letter and resume to anie.aton@arboretum.org.

No phone calls or faxes, please. Qualified candidates will be contacted by our HR department to begin the interview process.