Employment Opportunities

Visitor Services Associate Lead

Position Title: Visitor Services Associate Lead
Position Type: Full-time – Hourly, Non-exempt
Location: Onsite
Work Schedule: Availability on Mondays and select holidays is required. The schedule may vary based on the needs of the Foundation.
Pay Range: $22-$24/hour

About Us
The Arboretum is a 127-acre botanical garden and historical site in the heart of the historic Rancho Santa Anita in the San Gabriel Valley. More than 500,000 guests visit annually from around the world. Our mission is to cultivate our natural, horticultural, and historic resources for learning, enjoyment, and inspiration.

Position Summary:
The Los Angeles Arboretum Foundation is seeking a nature-loving and people-oriented Visitor Service’s Associate Lead to deliver exceptional service to guests, members, volunteers, and all who visit the Arboretum. The ideal candidate is welcoming, attentive, and enjoys helping others engage with a beautiful outdoor environment.

Essential Duties and Responsibilities:
The Visitor Services Lead works under the direct guidance of the Visitor Services Manager.
Essential job duties include, but are not limited to:
• Create a welcoming environment for all Arboretum guests through excellent communication and hospitality.
• Greet guests, provide information on memberships, programs, garden features, and season highlights, such as flowers in bloom, fall colors, birds, wildlife in the area, tours (both walking and tram) and historic sites.
• Process ticketing and admission using scanners, a cash register and our current POS (Point of sale) system, Altru.
• Maintain a complete understanding of department-specific and institute policies and procedures.
• Respond calmly and appropriately to emergencies and security situations.
• Support with group ticket sales and special events when needed.
• Assist with preparing daily deposits.
• Act as liaison between VS department and volunteers.
• Act as supervisor if needed or when manager is not present.

Required Skills and Experience
• Prior cashier or customer service experience, ideally in a nonprofit, museum, cultural institution, or similar setting.
• Strong interpersonal and communication skills; ability to work with diverse audiences.
• Adept at engaging, assisting and providing service to all visitors at point of entry.
• Maintain effective interaction by answering questions, orienting visitors through the property and resolving issues.
• Ability to use technology to process admissions, verify membership, and manage guest flow.
• Knowledge of information databases and POS systems.
• Experience handling phone and email communications professionally.
• Excellent writing and verbal communication skills.
• Team player with strong problem-solving and multitasking skills.
• Proficiency in Microsoft Word, Outlook, and Google Docs; intermediate Excel skills helpful.

Preferred
• Some college coursework or bachelor’s degree preferred but not required.
• Experience working in outdoor or public garden settings is a plus.

Working Environment and Physical Requirements
• Work is conducted in both indoor and outdoor settings in various weather conditions.
• Must be able to lift and carry up to 25 pounds.
• Must be available to work weekends and holidays.

Benefits
• Benefits include paid vacation, sick leave, holiday pay, employer-sponsored health, dental, and vision insurance, an Employee Assistance Program (EAP), and a 401(k) retirement plan.

How to Apply
• Please submit your cover letter and resume to Anie Aton anie.aton@arboretum.org

Visitor Services Associate

Position Title: Visitor Services Associate
Position Type: Full-time – Hourly, Non-exempt
Location: Onsite
Work Schedule: Availability on Mondays and select holidays is required. The schedule may vary based on the needs of the Foundation.
Pay Range: $17-$20/hour

About Us
The Arboretum is a 127-acre botanical garden and historical site in the heart of the historic Rancho Santa Anita in the San Gabriel Valley. More than 500,000 guests visit annually from around the world. Our mission is to cultivate our natural, horticultural, and historic resources for learning, enjoyment, and inspiration.

Position Summary:
The Los Angeles Arboretum Foundation is seeking a nature-loving and people-oriented Visitor Service’s Associate to deliver exceptional service to guests, members, volunteers, and all who visit the Arboretum. The ideal candidate is welcoming, attentive, and enjoys helping others engage with a beautiful outdoor environment.

Essential Duties and Responsibilities:
The Visitor Services Associate works under the direct guidance of the Visitors Services Lead and Visitor Services Manager.
• Create a welcoming environment for all Arboretum guests through excellent communication and hospitality.
• Greet guests, provide information on memberships, programs, garden features, and season highlights, such as flowers in bloom, fall colors, birds, wildlife in the area, tours (both walking and tram) and historic sites.
• Process ticketing and admission using scanners, a cash register and our current POS (Point of sale) system, Altru.
• Maintain a complete understanding of department specific and institute policies and procedures.
• Respond calmly and appropriately to emergencies and security situations.
• Support with group ticket sales and special events when needed.

Required Skills and Experience
• Prior cashier or customer service experience, ideally in a nonprofit, museum, cultural institution, or similar setting.
• Strong interpersonal and communication skills; ability to work with diverse audiences.
• Adept at engaging, assisting and providing service to all visitors at point of entry.
• Maintain effective interaction by answering questions, orienting visitors through the property and resolving issues.
• Ability to use technology to process admissions, verify membership, and manage guest flow.
• Knowledge of information databases and POS systems.
• Experience handling phone and email communications professionally.
• Excellent writing and verbal communication skills.
• Team player with strong problem-solving and multitasking skills.
• Proficiency in Microsoft Word, Outlook, and Google Docs; intermediate Excel skills helpful.

Preferred
• Some college coursework or bachelor’s degree preferred but not required.
• Experience working in outdoor or public garden settings is a plus.

Working Environment and Physical Requirements
• Work is conducted in both indoor and outdoor settings in various weather conditions.
• Must be able to lift and carry up to 25 pounds.
• Must be available to work weekends and holidays.

Benefits
• Benefits include paid vacation, sick leave, holiday pay, employer-sponsored health, dental, and vision insurance, an Employee Assistance Program (EAP), and a 401(k) retirement plan.

How to Apply
• Please submit your cover letter and resume to Anie Aton anie.aton@arboretum.org

Membership Associate

Position Title: Membership Associate

Position Type: Part-time – Hourly, Non-exempt

Location: Onsite

Work Schedule:

Thursday–Tuesday General hours of operation are 8:30 a.m. to 5:00 p.m.; the position requires 18-24 hours per week, scheduled over three days. Availability on Mondays and select holidays is required. The schedule may vary based on the needs of the Foundation.

Pay Range: $17/hour

Position Summary:

The Los Angeles Arboretum Foundation is seeking a part-time Membership Associate with a strong background in customer service and membership support. This position plays a key role in welcoming members and prospective members to the garden and processing membership-related requests.

The Membership Associate will primarily focus on front-facing customer service and provide administrative support, including assembling member packets, restocking materials for events, and assisting with database maintenance. Occasional support for special membership events may be required.

Essential Duties and Responsibilities:

• Provide courteous and effective customer service in-person and over the phone.
• Sell and renew memberships, upsell to visitors, and promote membership upgrades to meet department sales goals.
• Maintain and update membership records in the database.
• Respond to member inquiries in a timely and professional manner.
• Communicate effectively and professionally with members of the public, co-workers, and supervisors.
• Assist the Membership Manager with various administrative and operational tasks.
• Support membership-related events and assist with preparation and logistics.
• Perform other related duties as assigned.

Qualifications:

Required Skills and Abilities:

• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, shared calendars, etc.).
• Fluent in English (written and verbal); bilingual skills (especially in Spanish or Chinese) are a plus.

Education and Experience:

• High school diploma or GED required.
• Prior experience in customer service or membership role.
• Experience with membership databases; familiarity with Altru is highly preferred.
• Experience in a nonprofit, arboretum, or museum setting is a plus.

Work Environment and Physical Requirements:

• Work is primarily performed indoors in a professional office setting.
• Must be able to communicate clearly in written and spoken English.
• Frequent use of computers and other standard office equipment.
• Ability to sit for extended periods and perform repetitive tasks such as typing.
• Must be able to lift, push, and pull up to 25 pounds as needed.

How to Apply:

To apply, please email a cover letter and resume to anie.aton@arboretum.org.

No phone calls or faxes, please. Qualified candidates will be contacted by our HR department to begin the interview process.